WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our website, we collect information like your name, address and email address.
Email marketing: With your permission, we may send you emails about our alpaca products, new launches, special offers and events.
How do you get my consent?
When you provide us with personal information to place an order, verify your credit card, arrange for a delivery or return a purchase, you imply your consent for it to be used for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may unsubscribe at any time, by clicking the unsubscribe link which appears at the bottom of our emails.
We use the Order Information that we collect to fulfill orders placed through our website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Follow up with you regarding your experience of ordering with us
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We also use Google Analytics to help us understand how our customers visit our site and buy from us - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
SHARING YOUR PERSONAL INFORMATION
We share your contact info with third party online wholesale stores Faire and Ankorstore, but only in such a way as to facilitate orders you may place for our Samantha Holmes products on these sites.
Third party stores may be located in or have facilities that are located a different jurisdiction to you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
WEB HOSTING AND PAYMENTS
Our website is hosted by MTC Media, Dundee, Scotland who designed the online e-commerce platform that allows us to sell our products and services to you. We only store the following information about you:
Your name, address, email address and telephone number which you provided when confirming your purchase. Details of the product you purchased and when you purchased it.
Your computer’s internet protocol (IP) address which gives us information that helps us learn about your browser and operating system which may be relevant to our future marketing.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) by our service provider, Stripe.
We do NOT store card payment information. We use Stripe to process your payment and store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Although no method of transmission over the Internet or electronic storage is 100% secure, all direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
The Samantha Holmes web site uses "cookies" to help improve your online experience.
A cookie is a text file that is placed on your hard disk by our web page server. Cookies cannot be used to run programs or deliver viruses to your computer and are safe.
Cookies are uniquely assigned to you, and can only be read by a web server in the Samantha Holmes domain that issued the cookie to you.
None of these cookies on our web site collect or store personal data, we only store standard internet log data for our internal reporting purposes. We do this to find out things such as the number of visitors to the various parts of the Samantha Holmes web site. We collect this information in a way which does not identify anyone, keeping your privacy as well as allowing us to improve the web site wherever possible.
The Samantha Holmes web site does collect some personal / identifiable information but this is always done through asking you, the user to enter details such as your email address. We will never capture personal information without making you aware first.
You still have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Samantha Holmes services or web site.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at firstname.lastname@example.org.