Wholesale / Trade Login +44 (0) 1436 676777 (Open Mon-Fri 09.00 - 17.00)

Privacy Policy

General

In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to the purchaser's credit card account in the value of the incorrect price.

Returns & Cancellation Policy

Risk in any Product shall pass to the Customer upon delivery. It shall be the responsibility of the customer to insure products against all risks from the time of delivery. You may cancel your purchase of goods by notifying Samantha Holmes by email within 2 days of your order being placed. In such cases a full refund will be made to the purchaser's Credit / Debit Card.

You may cancel your purchase of goods within 7 days of receipt of goods by notifying Samantha Holmes by email. You must then return the goods to Samantha Holmes at your expense. Note: if you fail to take reasonable care of the goods Samantha Holmes reserve the right not to accept their return. Samantha Holmes will refund your purchase price to you in full within 30 days of the receipt of your returned goods. Please note proof of postage is not proof of delivery: You should return faulty goods directly to us immediately upon receipt.

Time limitation for notification of claims

Damage in transit: If the goods arrive in a damaged condition you must make a note on the carrier's delivery note and it will be your responsibility to inform us within 2 days of delivery.

Liability

We shall not be liable for indirect or consequential loss or any loss to the customer arising from third party claims.

Shortages

It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery note and it will be your responsibility to notify us within 2 days from delivery

Incorrect goods

It is your responsibility to notify us of any incorrect goods supplied within 2 days from delivery.

Non-Deliveries

We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.

Any claims regarding errors in dispatch or invoicing of any Product must be submitted to us within seven days of receipt of the advice note or invoice. We may refuse to recognise a claim not made within that period.

Distance Selling Regulations (General)

Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website, for a full refund. This does not apply to items personalised or made to your specification.

Data Protection

From time to time we make names and addresses from our mailing list available to other reputable, carefully selected companies whose products may be of interest to you. If you do not wish to receive such mailings please inform us.

Pricing Policy

Every item is described as accurately as possible. If a pricing error occurs for a reason beyond our reasonable control e.g. alterations to the rate of value added tax, we will advise you accordingly.

ProductDescription

Every item is described as accurately as possible. If a pricing error occurs for a reason beyond our reasonable control e.g. alterations to the rate of value added tax, we will advise you accordingly. Registered Address Samantha Holmes, Greenpark, Charlotte Street, Helensburgh, G84 7SE. Tel +44 01436 676777

Right of Refusal

If your card issuer rejects payment for your order goods will not be dispatched to you. We reserve the right to decline any order and in all such cases a full refund of any payment made will be refunded directly to the purchasing cardholder's card.

Stock Availability

We make every effort to get goods to you as rapidly as possible, however if the item is out of stock or is going to be delayed in any way then we will notify you via email. If your goods are not in stock we will back order for you. You will always be emailed with the option to cancel if you would rather not wait.

Description of Goods

All images, descriptive matter, specifications and advertising on our site are all for the sole purpose of giving an approximate description of the goods. More information is available by contacting us directly.

Variations in the finished product may arise as a result of slight colour variations in the alpaca yarn and natural handcrafted process used to make our products. As such, we cannot guarantee that the product displayed on-line is identical to the one you receive.