Returns Policy

Risk in any Product shall pass to the Customer upon delivery. It shall be the responsibility of the customer to insure products against all risks from the time of delivery.

You may cancel your purchase of goods by notifying Samantha Holmes by email within 2 days of your order being placed. In such cases a full refund will be made to the purchaser's Credit / Debit Card.

You may cancel your purchase of goods within 7 days of receipt of goods by notifying Samantha Holmes by email. You must then return the goods to Samantha Holmes at your expense. Note: if you fail to take reasonable care of the goods Samantha Holmes reserve the right not to accept their return. Samantha Holmes will refund you within 30 days of the receipt of your returned goods. Please note proof of postage is not proof of delivery and it is your responsibility to insure the carriage. You should return faulty goods directly to us immediately upon receipt, whereupon you will be refunded in full.

Time limitation for notification of claims

Damage in transit: If the goods arrive in a damaged condition you must make a note on the carrier's delivery note and it will be your responsibility to inform us within 2 days of delivery.

Liability

We shall not be liable for indirect or consequential loss or any loss to the customer arising from third party claims.

Shortages

It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery note and it will be your responsibility to notify us within 2 days from delivery.

Incorrect Goods

It is your responsibility to notify us of any incorrect goods supplied within 2 days from delivery.

Non-Deliveries

We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date.

Any claims regarding errors in dispatch or invoicing of any Product must be submitted to us within seven days of receipt of the advice note or invoice. We may refuse to recognise a claim not made within that period.

Distance Selling Regulations (General)

Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website, for a full refund. This does not apply to items personalised or made to your specification.

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